PRACTICAL OPERATION AND MAINTENANCE MANUAL ON COMMUNITY INFORMATION SPOTS (INFOSPOTS)

This capacity-building manual was developed as part of the SESA project – Smart Energy Solutions for Africa, funded by the European Union’s Research & Innovation funds. It is designed to serve system operators, local communities, and everyday users. The primary goals of the manual are as follows:

• To provide local community leaders and operators with valuable insights into the operational efficiency of the local Information Spots (InfoSpot). This includes the knowledge and skills necessary to install, test, manage, and utilize these systems effectively.
• To offer detailed guidance on performing routine tasks, troubleshooting common issues, and identifying when to seek expert assistance.
• To empower general users, such as schools and small rural communities, by enhancing their understanding of their InfoSpot. This includes grasping the equipment’s basic operation, monitoring its performance, and recognizing its benefits.

As well, it offers several key advantages:

• It helps save costs by reducing unnecessary expenses (e.g., repairs, energy waste) through educating users and local communities on the best practices for operating and maintaining InfoSpots.
• It supports the empowerment of communities and promotes sustainable practices, which contributes to bridging the digital divide and reducing the cost of accessing information.
• It aids users in maintaining sustainable and reliable access to the Internet, promoting local development.
• It serves as an essential resource for those involved in operating InfoSpots, offering practical, efficient, and security-focused guidance.